Jerry Leventer

My Talking Communities Tech Support Story

August 29th, 2009 · 3 Comments · Audio & Video, Computer Technology & Technical Support, Social & Business Networking

Talking Communities is a web-based conference room. Lynn Terry uses it for her Tuesday and Thursday SSWT Webinars. Darryl Graham is also using it in his 12 Minute Commute project.

I was having difficulty getting the software to work properly on my machine, and I was unable to login or even get the login screen to appear.

I wrote to tech support on Monday and received an answer from Clyde on Tuesday, but that did not resolve the issue.

They provide a phone number on their site, so I gave tech support a call. That was on Wednesday. I was told to leave a message and I did so. I mentioned that I had a conference to be on the next day. I called again and left another message on the “Sales” line.

I received three calls that same day. One from the original tech support agent (Clyde), one from the software manager (Steve), and one from the owner (George).

George and Steve stayed on the phone with me for two hours while we went through every possible scenario as to why this was giving me trouble. They were concerned that others might be having the same problem.

It was not until a few days later that we finally discovered it was my Eset NOD32 anti-virus program causing the problem. I believe Eset provides excellent protection, but I’ve decided to use Webroot in its place for now.

The support I received from the Talking Communities team tells me they care about providing a quality product to their customers and will do what they can to work out problems and make improvements.

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3 responses so far ↓

  • 1 Kathy Pop // Aug 30, 2009 at 3:02 pm

    It’s great to hear positive stories for a change and support that actually cares and takes the time to resolve issues.

  • 2 Jerry Leventer // Aug 30, 2009 at 4:26 pm

    The text chat can sometimes scroll by so fast when a lot of people are typing during a webinar, it’s hard to read. So I emailed them and told them this was an important issue, and they listened, and now there is a pause button you can use to keep the text from scrolling.

  • 3 fedya // Mar 15, 2011 at 8:20 am

    I go to the site and like their design at all!

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