Jerry Leventer

Skype Room Suggestions Submitted To Skype Technical Support

January 10th, 2008 · 2 Comments · Skype Tips

Here is the email I sent to Skype technical support.

Hello,

My networking community (about 250 – 500 people) and I have some questions and suggestions. I’m using Window XP, so I don’t know if these apply to all operating systems or not.

My associates and I have spent many hours collecting, developing, and documenting these ideas. I would appreciate if your team would consider these of primary importance. I believe I speak for many people who simply do not have the time nor are they willing to exert the effort to do this themselves.

In case you are interested, my credentials are: I have been a software support, build, and test development engineering consultant for various companies in Silicon Valley since 1987.

== Questions ==

1) Public Chat Settings: Blue Box

When you create a new Public or Private Skype room, or when someone first joins the chat, there is a blue information box (called Options -> Public Chat Settings) at the top of the chat window in which you can put information such as guidelines, or a link. We would like to know how to restore that box after you have closed it.

2) Yellow Box

There is also a Yellow box for promoting and adding contacts. After it is closed, is there a way to re-open it as well?

( Please mark the suggestions below for software development updates, or forward to the appropriate department. )

== Priority: URGENT ==

1) Do Not Disturb

When I have my Skype Status set to “Do Not Disturb”, you do not allow new posts to pop up above the system tray (to the right of the Windows task bar). Please also do not allow taskbar tabs to change color that are already open. The reason is that I use the “Auto Hide” setting of the taskbar, and I have three rows enabled. So, when the Skype room taskbar tab changes color to indicate a new post has arrived, the entire taskbar pops up and covers that portion of my screen until I click on that tab, which then allows the taskbar to be hidden again. This is very disruptive.

== Priority: Medium ==

2) Select Bookmarked Chats

Allow us to select MULTIPLE chats from the bookmark dropdown in order to open them all at one time. Sometimes we have 10 or 20 rooms to open. Terrible waste of time and energy to have to click on them one at a time. Especially if #5 (below)isn’t implemented.

3) Golbal Search

Global search for searching all of my skype rooms at one time.

4) History File Backup

We need an easy way to identify which history file belongs to a particular skype window. This allows me to send it to my business partner who may have missed it or not joined the room until later. It also allows easier backup and retrieval of those files on my hard drive.

== Priority: Secondary ==

5) Select Bookmark Chats

When I click on the Bookmarks button at the top of a Skype chat window, don’t make me click another link to open the list. Just show them in the dropdown area, under the link that says, “bookmark this chat”. If there are too many to display, then show as many as you can, then provide a More… link at the bottom.

6) Link Between Posts

Provide a reply link to previous posts, then in the reply, provide a link back to the post replied to. For example, say I post at 7am Monday morning. Other people are posting and there are 30 posts by the time you start reading that chat room’s posts. You want to reply to my post, but there is little chance I will know to what you are referring unless a reference is provided. But the best way is to be able to do a quick link to it.

I look forward to your reply to the questions and please let me know what you think of my suggestions.

Thank you,
Jerry Leventer

[tags]Skype Chat Rooms, Skype Technical Support, Skype Room Suggestions[/tags]

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2 responses so far ↓

  • 1 Jerry Leventer // Jan 21, 2008 at 5:06 pm

    Here’s the reply I received from Skype Technical Support:

    January 19, 2008

    Hello Jerry,

    Thank you for contacting Skype Support.

    Thank you for your interest in partnering with Skype; the world’s fastest-growing internet communication offering.

    Below are three simple options to help you learn about the ways you can partner with Skype:

    1. Have a look at the partners’ section of our website. These pages offer you clear information
    about:

    * Our Affiliate program http://www.skype.com/partners/affiliate/
    * Skype Developer Zone https://developer.skype.com/
    * Retail partnerships http://www.skype.com/partners/retail/
    * Online partners http://www.skype.com/partners/online/
    * Skype Certified program http://www.skype.com/partners/hardware/certified_guidelines.html
    * Access provider partnership http://www.skype.com/partners/access/

    2. If have you been through those pages and want to tell us more, then feel free by using our:

    * Partner inquiry form http://www.skype.com/feedback/partner/

    The more you tell us, the better we can respond.

    3. If you want to hear the latest developer news and the freshest partnership opportunities, then read our two blogs dedicated to building partnerships:

    * Skype Developer Zone blog http://share.skype.com/sites/devzone/
    * Skype for partners’ blog http://share.skype.com/sites/partners/

    These blogs are updated frequently. Subscribing via RSS is a simple way of keeping updated:

    * http://share.skype.com/sites/en/2005/12/what_are_blogs_and_rss.html#whatisrss

    We hope this response has met your needs and look forward to hearing more from you via the partner inquiry form: http://www.skype.com/feedback/partner

    Best regards,

    Eduardo – Skype Support

  • 2 Julie Wolf // Jan 25, 2011 at 7:40 pm

    Hi Jerry,

    I appreciate your reminding me of this. I want to respond to Question #1:

    1) Public Chat Settings: Blue Box

    When you create a new Public or Private Skype room, or when someone first joins the chat, there is a blue information box (called Options -> Public Chat Settings) at the top of the chat window in which you can put information such as guidelines, or a link. We would like to know how to restore that box after you have closed it.

    I remember in 2008 (v3.8) when some of us Skype chat Room owners where having this problem – not knowing how to reopen it when we hit the corner X to close it. Occasionally, if I recall, the blue box would reappear on its own, as if Skype database reset to a previous memory or something. Just dumb luck probably.

    Now…

    In Skype v5 and perhaps v4, this Guidelines box is no longer even visible .

    However, certain Skype commands will allow you to both view them as well as set them up.

    I will answer on my blog here
    http://incomeassurance.com/blog/skype-chat-room-guidelines-only-available-via-commands/

    I hope to respond to your other thoughts here another day. Remind me again if necessary, OK Jerry?

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